SaaS

Health scores are hailed as the panacea 💊 in Customer Success. The reality is that they give yet another excuse to not be proactive in CS. Health scor...

Most conversion rates are actually only displayed on a ‘one-month basis’ in CRMs, so a month-on-month comparison approach to funnel analytics would al...

This article sheds a light on actionable KPIs to measure the performance of managers. Sales reps are transparent, everything is measured. Sales manage...

Don't talk bad about your competition. End of story. I am asking why? And how should I talk about them instead?

On the one hand, we should sustain momentum after a bad call, make more calls, and not dwell on the bad experience, but we probably will not learn. On...

Improve your playbook by looking at what is working and what is not working and causing deals to get lost.

Your voice can display competence for discovery calls, increase engage levels during demos or signal ultimacy of provided pricing.

Your voice has a major impact (84,4%) on your sales success in SaaS. This has a range of practical implications for sales reps & sales managers.